Shipping policy

Shipping Policy

Processing Time: Orders are securely packed and shipped within 1–3 business days. You will receive a tracking number as soon as your order dispatches.
Domestic Shipping: We ship nationwide across the United States and most international locations. Rates are calculated at checkout based on weight and destination.
International Shipping: We ship to most international locations and do our best to accommodate your requests, but there are some things to keep in mind when shipping internationally. International orders may be subject to local customs duties, import taxes, or VAT (Value Added Tax) levied by your destination country. All customs fees, duties, and taxes are the sole responsibility of the buyer. These fees are not included in our item prices or shipping costs calculated at checkout. Customs clearance procedures can occasionally cause delivery delays beyond our original shipping estimates. We have no control over these government-regulated delays. If an international package is refused by the customer due to unexpected customs fees, shipping charges and duty fees incurred by returning the package to the United States will be deducted from any potential refund.
Secure Packaging: Because we handle fragile antiques and vintage items, every piece is meticulously wrapped and padded to ensure safe transit.

Returns must be requested by the within 48 hours of receipt. Please email info@vintageloftus.com to initiate a return, and provide:

If your item arrives damaged during transit, please contact us at info@vintageloftus.com.

To help us process a carrier claim and issue a refund/replacement for you ASAP, please include:

Your order number.
Clear photos of the damaged item.
Clear photos of the shipping box and packaging materials, with one photo including the box with the label visible