Refund policy

Returns & Exchanges

Returns must be requested within 14 days of receipt. Please email info@vintageloftus.com to initiate a return, and provide:

1. Your order number.
2. Item(s) you would like to return

Damages and Issues

If your item arrives damaged during transit, please contact us at info@vintageloftus.com.

To help us process a carrier claim and issue a refund/replacement for you ASAP, please include:

1. Your order number.

2. Clear photos of the damaged item.

3. Clear photos of the shipping box and packaging materials, with one photo including the box with the label visible

Detailed Item Condition

We want you to shop with confidence. Vintage items naturally show signs of wear and age. We prevent surprises by providing:

• High-resolution, detailed photos from multiple angles.

• Accurate, honest condition notes in every product description.

• Please review all photos and descriptions carefully before purchasing.